An agile platform to adapt to changing regulations. A team of R&D tax claim and sector specialist: ex-HMRC, ATT qualified, AML trained, AML registered and supervised by HMRC.
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Data Processors
EmpowerRD utilises both infrastructure and services specific vendors to provide products and services. The following is an up-to-date list (as of 22 October 2025 ) of names and purposes of EmpowerRD sub-processors.
Vendor: Amazon Web Services, Inc.
Purpose: Primary cloud infrastructure provider for EmpowerRD, where the EmpowerRD platform is hosted. Most data stored, processed and transmitted through EmpowerRD resides on Amazon Web Services data centers.
Data Centres: European Economic Area
Vendor: Google Cloud Platform
Purpose: Secondary cloud infrastructure provider for EmpowerRD services, data is stored and processed in Google Cloud Platform Data Centers.
Data Centres: European Economic Area
Vendor: IRIS Software Ltd
Purpose: Accounting system provider to enable submission of tax returns to HMRC
Data Centres: European Economic Area
Vendor: Mixpanel, Inc.
Purpose: To monitor event data in the EmpowerRD platform to support future development work and optimisations
Data Centres: United States and European Economic Area
Vendor: Xero (UK) Limited
Purpose: To raise and send invoices after claims have been submitted to HMRC.
Data Centres: European Economic Area
Vendor: HubSpot, Inc.
Purpose: To manage sales and service processes
Data Centres: United States of America
Vendor: Mailgun Technologies, Inc.
Purpose: To send transactional emails to you from the EmpowerRD Platform.
Data Centres: United States of America
Vendor: AccounceKit (Paddle Inc)
Purpose: To collect user feedback in the EmpowerRD platform to support future development work and optimisations
Data Centres: United States and European Economic Area
Vendor: TalcCalc (Acorah Software Products Limited)
Purpose: Accounting system provider to enable submission of tax returns to HMRC
Data Centres: European Economic Area
Vendor: Smartlook (Cisco Systems Inc.)
Purpose: To monitor sessions for management of support cases and ongoing maintenance of our services, including onboarding assistance, support request analysis and issue diagnosis in the EmpowerRD platform.
Data Centres: United States and European Economic Area
Vendor: Twilio & Segment (Twilio Inc.)
Purpose: Messaging and data processing in the EmpowerRD platform
Data Centres: United States and European Economic Area
Vendor: Hightouch (Hightouch Inc.)
Purpose: Data processing and transfer in the EmpowerRD platform
Data Centres: United States and European Economic Area
Vendor: Coeffect (Coeffect Inc.)
Purpose: Data processing and transfer in the EmpowerRD platform
Data Centres: United States and European Economic Area
Vendor: Coupler (Coupler.io Inc.)
Purpose: Data processing and transfer in the EmpowerRD platform
Data Centres: United States and European Economic Area
Vendor: FiveTran (Fivetran Inc.)
Purpose: Data processing and transfer in the EmpowerRD platform
Data Centres: United States and European Economic Area
Vendor: Metabase (Metabase, Inc)
Purpose: May process customer data in connection with Claim Processing, Support cases and ongoing maintenance of our services, including onboarding assistance, support request analysis, issue diagnosis in the EmpowerRD platform.
Data Centres: United States and European Economic Area
Vendor: Retool (Retool, Inc.)
Purpose: May process customer data in connection with Claim Processing, Support cases and ongoing maintenance of our services, including onboarding assistance, support request analysis, issue diagnosis in the EmpowerRD platform.
Data Centres: United States and European Economic Area
Purpose: May process customer data in connection with Claim Delivery, Support cases and ongoing maintenance of our services, including onboarding assistance, support request analysis and issue diagnosis in the EmpowerRD platform.
Data Centres: European Economic Area and United States
Data Centres: European Economic Area and United States
Purpose: Service operations tooling and data processing in the EmpowerRD platform.
Data Centres: European Economic Area and United States
Vendor: SmartSearch (SmartSearch Limited)
Purpose: Conduct KYC (Know Your Customer Checks & KYB (Know Your Business) in order to be compliant with HMRCs requirements in the EmpowerRD platform.
Data Centres: European Economic Area and United States
Vender: Datadog (Datadog, Inc.) Purpose: May process customer data in connection with Support cases and ongoing maintenance of our services, including onboarding assistance, support request analysis and issue diagnosis in the EmpowerRD platform.
Data Centres: European Economic Area and United States