An agile platform to adapt to changing regulations. A team of R&D tax claim and sector specialist: ex-HMRC, ATT qualified, AML trained, AML registered and supervised by HMRC.
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Table of contents
Data Processors
EmpowerRD utilises both infrastructure and services specific vendors to provide products and services. The following is an up-to-date list (as of 15th October 2026) of names and purposes of EmpowerRD sub-processors.
Vendor: Amazon Web Services, Inc.
Purpose: Primary cloud infrastructure provider for EmpowerRD, where the EmpowerRD platform is hosted. Most data stored, processed and transmitted through EmpowerRD resides on Amazon Web Services data centers.
Data Centres: European Economic Area
Vendor: Google Cloud Platform
Purpose: Secondary cloud infrastructure provider for EmpowerRD services, data is stored and processed in Google Cloud Platform Data Centers.
Data Centres: European Economic Area
Vendor: IRIS Software Ltd
Purpose: Accounting system provider to enable submission of tax returns to HMRC
Data Centres: European Economic Area
Vendor: Xero (UK) Limited
Purpose: To raise and send invoices after claims have been submitted to HMRC.
Data Centres: European Economic Area
Vendor: HubSpot, Inc.
Purpose: To manage sales and service processes
Data Centres: United States of America
Vendor: Mailgun Technologies, Inc.
Purpose: To send transactional emails to you from the EmpowerRD Platform.
Data Centres: United States of America
Vendor: TalcCalc (Acorah Software Products Limited)
Purpose: Accounting system provider to enable submission of tax returns to HMRC
Data Centres: European Economic Area
Vendor: Smartlook (Cisco Systems Inc.)
Purpose: To monitor sessions for management of support cases and ongoing maintenance of our services, including onboarding assistance, support request analysis and issue diagnosis in the EmpowerRD platform.
Data Centres: United States and European Economic Area
Vendor: Twilio & Segment (Twilio Inc.)
Purpose: Messaging and data processing in the EmpowerRD platform
Data Centres: United States and European Economic Area
Vendor: Hightouch (Hightouch Inc.)
Purpose: Data processing and transfer in the EmpowerRD platform
Data Centres: United States and European Economic Area
Vendor: Coeffect (Coeffect Inc.)
Purpose: Data processing and transfer in the EmpowerRD platform
Data Centres: United States and European Economic Area
Vendor: Coupler (Coupler.io Inc.)
Purpose: Data processing and transfer in the EmpowerRD platform
Data Centres: United States and European Economic Area
Vendor: FiveTran (Fivetran Inc.)
Purpose: Data processing and transfer in the EmpowerRD platform
Data Centres: United States and European Economic Area
Vendor: Retool (Retool, Inc.)
Purpose: May process customer data in connection with Claim Processing, Support cases and ongoing maintenance of our services, including onboarding assistance, support request analysis, issue diagnosis in the EmpowerRD platform.
Data Centres: United States and European Economic Area
Vendor: Google Vertex AI (Gemini Enterprise Agent Platform) (Alphabet Inc.)
Purpose: May process customer data in connection with Claim Delivery, Support cases and ongoing maintenance of our services, including onboarding assistance, support request analysis and issue diagnosis in the EmpowerRD platform.
Data Centres: European Economic Area and United States
Vendor: Claude (Anthropic Inc.)
Purpose: May process customer data in connection with Claim Delivery, Support cases and ongoing maintenance of our services, including onboarding assistance, support request analysis and issue diagnosis in the EmpowerRD platform.
Data Centres: European Economic Area and United States
Vendor: Codex (OpenAI Inc.)
Purpose: May process customer data in connection with Claim Delivery, Support cases and ongoing maintenance of our services, including onboarding assistance, support request analysis and issue diagnosis in the EmpowerRD platform.
Data Centres: European Economic Area and United States
Vendor: Kreoh (Kreoh Limited)
Purpose: Service operations tooling and data processing in the EmpowerRD platform.
Data Centres: European Economic Area and United States
Purpose: To monitor event data and, where enabled, record user sessions (session replay) in the EmpowerRD platform, to support future development work and optimisations, support request analysis and issue diagnosis.
Data Centres: European Economic Area
Purpose: Service operations tooling and data processing in the EmpowerRD platform.
Data Centres: European Economic Area and United States
Vendor: SmartSearch (SmartSearch Limited)
Purpose: Conduct KYC (Know Your Customer Checks & KYB (Know Your Business) in order to be compliant with HMRC’s requirements in the EmpowerRD platform.
Data Centres: European Economic Area and United States
Vendor: Datadog (Datadog, Inc.) Purpose: May process customer data in connection with Support cases and ongoing maintenance of our services, including onboarding assistance, support request analysis and issue diagnosis in the EmpowerRD platform.
Data Centres: European Economic Area and United States
Vendor: Sentry (Functional Software, Inc.)
Purpose: Error monitoring in the EmpowerRD platform. May process limited customer data, restricted to pseudonymised identifiers captured in error reports, in connection with Support cases and ongoing maintenance of our services, including issue diagnosis.
Data Centres: United States
Vendor: SigNoz (SigNoz, Inc.)
Purpose: Application monitoring, logging and tracing in the EmpowerRD platform. May process limited customer data, restricted to pseudonymised identifiers contained in logs and traces, in connection with ongoing maintenance of our services, including issue diagnosis.
Data Centres: European Economic Area
Vendor: Jira (Atlassian Pty Ltd)
Purpose: Issue tracking. May process customer data in connection with Support cases and ongoing maintenance of our services, including support request analysis and issue diagnosis in the EmpowerRD platform.
Data Centres: United Kingdom
Vendor: SmartClaim (SmartClaim Technology Ltd)
Purpose: May process customer data in connection with Claim Delivery in the EmpowerRD platform.
Data Centres: European Economic Area
Vendor: Grammarly (Superhuman Platform Inc.)
Purpose: Writing assistance for EmpowerRD staff. May process customer data in connection with Claim Delivery.
Data Centres: United States