Jack Huang, CEO
Truly Experiences is an online destination that curates memorable group experiences from around the globe.
Industry
Online Retail
Employees
31 (February 2019)
28 Hours
Time saved£16,600
Fee savedR&D Activity
Truly believes that experiences bring more happiness than material possessions. To promote that mission they have created a unique online destination for carefully selected experiences from around the world.
Truly promotes extremely diverse experiences (from space travel to recording studio visits), yet their aim is to create a simple and consistent experience for the visitor. So for their EmpowerRD claim they worked on improving the level of automation in their booking engine to make the checkout experience as consistent as possible.
Claim History
Truly had claimed once before with their accountant. While the claim was successfully processed, the rate they were charged was 3 times what they would have paid with EmpowerRD. According to Jack there was simply no reason to pay extra: "not only did EmpowerRD save us money, the level of expertise and quality of guidance was actually much higher".
"Not only did EmpowerRD save us money, the level of expertise and quality of guidance was actually much higher than with our accountant."
Working with EmpowerRD
Jack and the team were drawn to EmpowerRD because of the “clear purpose”. EmpowerRD’s mission to “demystify and democratise the R&D Claims process” struck a chord with the Truly team.
During their claim they found EmpowerRD’s combination of expert advice and an online claims platform notably improved the experience: “we found it to be both easier to submit our claim as well as significantly more cost effective”.
As the purveyors of memorable experiences, we asked Truly how they would rate their EmpowerRD experience: “for a tax credit application it was as positively memorable as you could expect it to be!”
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