Rob Collings, Head of Finance
Flux is an award-winning business that delivers digital receipts for customers and unlocks sales growth for retailers through instant cashback.
Flux is working to liberate the world's receipt data and provide a viable alternative to paper receipts as the sole method of tracking what we buy in brick-and-mortar shops. They now have over 1m customers generating an incredible 700k of receipts every month.
Having partnered with banks such as Barclays, Monzo and Starling, and retailers like KFC, Just Eat, H&M and Itsu, they deliver digital receipts and cashback offers to customers. To do this, Flux has built an infrastructure that links retailers and banks, combining the two data streams to send digital receipts back to the banking app.
The R&D activity Flux conducts centres around building the algorithm that joins the two data streams and finds matching items to produce a receipt. It doesn’t stop there - they’re also building out self-service integration portals to give retailers an effortless sign-up process.
Flux was looking for an R&D tax credit advisor to assist them with their claim. They knew from the start that they didn't want to work with a traditional advisor, and it was essential to find a company that reflected the way they worked - tech-driven, flexible and agile.
Speaking with EmpowerRD's team helped Flux make its decision. The online platform, combined with expert R&D advisors, was exactly what they were looking for. "We're a startup, so speed and a tech-driven approach really matter to us. The fact that EmpowerRD fits exactly this was a real plus," explained Rob Collings, Head of Finance.
"We're a startup, so speed and a tech-driven approach really matter to us. The fact that EmpowerRD fits exactly this, was a real plus."
Working with EmpowerRD
Flux is now on its sixth claim with EmpowerRD, and the combination of an online platform and expert R&D advisors continues to be very useful.
“It’s fantastic to have the 24/7 chatbot with specialist R&D advisors on the other end, ” says Rob. We wouldn’t have gotten this with more traditional providers where you would wait days for a reply,” he adds.
Flux has also benefited from new features on the platform. EmpowerRD’s benchmarking tool compared Flux’s claim to the rest of their industry, allowing them to understand where they fit against other, similar companies.
The project manager also found the platform’s customer dashboard and collaboration tool especially advantageous. They could keep track of development, delegate responsibility, and team members could work on answers without worrying about being overridden.
Rob explains, “I’ve worked on R&D claims in the past and know how confusing it can get. Word documents get updated and go back and forward until you end up with many different versions. EmpowerRD’s platform avoids this confusion and means we have one single source of truth.”
In addition to this, the EmpowerRD e-learning platform has been of great help to Rob over the past few years. “I know a reasonable amount about the R&D tax credit scheme, but it’s been beneficial to refresh myself by taking the e-learning module to make sure I’m clued up on all the qualifying costs when doing the finances – there’s always something new to learn!”